- Manages the flow of work of the department by ensuring all staff is following the collection policies in line with procedures of the company.
- Daily monitoring of New defaulted accounts. Coordinate with Tele Collector/ Field Collector and Branch Personnel.
- Resolving Non- performing loan, Through, special payment arrangement or litigation if necessary .
- Monitoring of Daily Collection.
- Presents to the Management Issues, concern, new policies and proposal for the latter's approval.
- Resolving clients concern and operational issue.
- Regular accounts review on Tele Collectors, Field Collectors and Branch Personnel.
- Tagging of delinquent in the system.
- Provode analytics for the management.
- Recommends policy and procedures based on the data on hand.
- Training of branch personnel and Tele Collectors for any development on the new process, procedure and policy.
- Provide the best possible outcome of report from the information coming from different sources.
- Design and generate reports that will benefits the user for easy monitoring pf reports.
- Coordinate with other Department concern for smooth transaction.
- Provide assistance to Sr. Collection Manager.
Job Type: Full-time
Schedule: - 8 hour shift
Supplemental pay types:
Ability to commute/relocate:
* Quezon City: Reliably commute or planning to relocate before starting work (Required)
