Job Summary:
The Collections Associate manages communication with all customers to ensure payments are made and ensure that any overdue debts are eventually paid. They evaluate all expire accounts and maintain accurate records for the same. The main objective is to ensure back debts are repaid, so they write, call and email clients. The Collections Associate main goal is the reduction of outstanding debts for clients.
Job Specification:
- Graduate of any four (4) year business course.
- Minimum of 2 years experience in a collections specific role preferred.
- Knowleadgable on billing, collections and receivable procedures is required.
- Strong written and verbal communication skills required.
- Strong attention to detail and the ability to complete job duties with a high degree of accuracy.
- Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations. Good negotiator.
- Ability and understanding of the use of a personal computer and appropriate software, including but not limited to: Excel, Work and Outlook.
- Flexibility in work schedule when required.
- Must be able to work as part of a team with peers and leadership within the organization.
- Must be able to plan, organize, and prioritize job responsibilities with little or no direct supervision.
