Collection Assistant

Conducts outbound calls to buyers to follow up on payments and/or loan applications.

1. Reviews and analyzes accounts before contacting buyers.
2. Manages and addresses all buyer concerns or inquiries related to payments and/or loan applications through proper coordination with the relevant unit or department.
3. Escalates issues to immediate superiors when beyond the scope of responsibility.
4. Assists buyers with special requests by creating tickets through the CRM system.
5. Provides assistance to both internal and external customers, ensuring that all interactions are properly documented in the system (SAP Z-diary).
6. Performs other tasks as assigned by superiors.

N/A

Strong analytical and problem-solving skills.
Excellent communication skills, both oral and written.
Attention to detail.
Flexibility and adaptability.
Strong interpersonal skills.
Proficient in using MS Office applications (Excel, PowerPoint, Word, etc.).

Bachelor's degree

Minimum of 6 months of experience in Billings and Collection, preferably in the Real Estate industry.
At least 6 months of BPO experience handling either outbound or inbound calls.