Responsibilities:- Facilitate the development of agent performance by conducting individual coaching sessions
Evaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunities- Communicate and teach product updates, behavior gaps, call drivers or system issues
Actively participate in weekly/bi-weekly calibration sessions
- Review, validate and approve requests within their authorization limits and take escalated calls
Build a strong working relationship with teammates and other departments
- At least 1-2 years of experience as a call center/BPO Team Manager in an insurance account is required
Excellent communication skills- Experience in developing talents to its full potential
Effective communication and interpersonal skills
- Proficient in creating reports and in using MS Office
Must be willing to work flexible schedules (including weekends and holidays)
Job Type: Full-time
Pay: Php28,- 00 - Php31,000.00 per month
Schedule:
Shift system
