Details:
Job Description
Will work in the Asset Management department and focus on CMDB data and CMDB correctness.
Job Responsibilities:
- Data Administrative duties within the CMDB (Configuration Management Data Base).
- Recognized within the Corporation as a subject matter expert for CMDB data.
- Review each of their companys pre-existing CMDB management policies to make sure that they are up to date and effective. If they arent, revise the policies as necessary.
- Produce regular dashboard reports. Most reports come from the CMDB / ITSM tool, and the CMDB analyst will be able to explain where the data comes from and what the dashboard is indicating.
- Performs reviews and improvements on data from CMDB as needed.
- Consults to IT and Business Asset Owners on issues, questions, and problems related to the area of expertise.
- Improves CMDB quality over time.
- Position sets the standard for CMDB management.
Job Requirements
Details:
Skills, Licenses, Knowledge, Education and Training Requirements:
- 3+ years of experience in the field or in a related area
- Knowledge of issues related to discovery, interconnectivity, and the potential impact on the existing CMDB.
- Experience interacting with senior IT and Business Management on area of expertise as well as the ability to build strategic relationships and influence people at all levels within the organization.
- Excellent oral and written communication skills and dynamic presentation skills
- Able to consult on dashboards and reinforce decisions and choices made in CMDB remediation efforts.
- Attendance and schedule adherence are a requirement of this position.
Level Of Knowledge, Skills, And Authority
- Familiarity with modern databases and IT systems and how they work.
- The CMDB Analyst will work with technicians running the network discovery tools, so expertise is not a requirement. However, familiarity with discovery tools used in network discovery and CMDB population will be needed as a foundation for the position.
- Due to the importance of data analysis in their everyday duties, CMDB Analysts need to be proficient at digesting and analyzing large amounts of data.
- No matter how state-of-the-art their CMDB is, problems are bound to arise. Thus, its essential that CMDB Analysts be able to tackle problems under pressure.
- Although human communication is an often-overlooked component of CMDB and automated systems, it is nonetheless essential. So, its important that CMDB Analysts have excellent verbal and written communication skills.
- Working with business and technical representatives are of equal importance.
- Relies on experience and judgment to plan and accomplish assigned tasks.
