Job Description
What's your ambition Is it a big goal or small steps Professional or personal We'd like to know, because we make your ambitions our business.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections by sharing different perspectives and being inspired by the best. We're focused on opportunity and want to help you make the most of yours.
What this opportunity involves:
The primary objective of this key role will be to manage a fun, friendly and dynamic team and provide outstanding service and experiences in all aspects of workplace service delivery. You will be based onsite with our client, within some of the coolest workplaces and proactively develop and manage the relationship with the occupier and client to ensure all expectations are exceeded. You will deliver key regional initiatives as well as ensure consistency in processes, systems, reporting, cost savings and risk management.
The Account Manager role works with the Regional Operations Director managing Client Portfolio in EAJ countries. The role is responsible for ensuring a high level of client satisfaction, managing the service delivery team, delivering key operational initiatives, and ensuring consistency in processes, systems and reporting.
The role also ensures that JLL's IFM standards are implemented and practiced at all sites within the account portfolio including SOP's, EOP's, Playbooks and escalation processes.
Other key duties will include:
- Management of direct reports continue to motivate our high performing team
- Confirming the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery
- Serve as the single point of contact locally for any escalation points
- Assisting the client with the development of the property budgets and forecasts
Sound like the job you are looking for Before you apply it's also worth knowing what we are looking for:
Passion: Partner with our client to create a unique, values driven workplace, which is safe, fun, creative, and authentic. We aim to make our clients workplace one of the world's best places to work.
A natural leader: Your exceptional leadership skills will encourage the onsite team to achieve the best possible performance. You have proven ability to motivate, engage and promote personal development.
Organised: You will have the capacity to deal with a variety of issues concurrently whilst under pressure and with limited supervision.
Education and experience: Your exemplary track record in workplace and facilities management has been proven over time and you passionately inspire and encourage a customer and team focused vision and vocabulary. Previous experience managing quirky facilities with client service industry experience will be required. Knowledge of property management systems and strong computer literacy is essential as well as exposure managing a P&L. Above all you are a superb communicator and thrive on innovating and influencing a variety of stakeholders.
Ideally Tertiary qualifications in Facilities Management / Engineering will be advantageous and experience managing complex account structures (running multiple teams across multiple locations and countries).
What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
