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The Role
We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based
We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.
If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.
As a Cloud Application Support Technician, you will be responsible for:
- Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
- Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
- Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
- Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
- Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
- Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
Ideal Profile
As a Cloud Application Support Technician, you need to have:
- At Least One (1) Year of Experience in Unix, Linux Scripting
- At Least Two (2) Years of Experience in Technical Customer Service
- At Least Two (2) Years of Experience/Knowledge in Azure or AWS
- Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
- Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
- Proficient in The Use of Online and Remote-connecting Software
- Familiarity with Testing and Validation Processes for New Software Releases
- Experience with Application Monitoring and Performance Tuning
- Strong Analytical and Problem-Solving Skills
- Excellent Verbal and Written English Communication Skills
It's not required, but it would be great if you already have the experience with the following:
- Previous experience working with financial, insurance, or healthcare companies is desired.
- Significant work experience in customer service
- Significant work experience in basic technical support
- Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
- Demonstrated ability to function in a non-scripted helpdesk environment
- Working knowledge of Windows and/or Linux systems
- Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
- Technical knowledge of Active Directory
Working Hours
8:00 pm to 5:00 am Philippine Time
We Offer
Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and
Career Advancement. Plus, get up to a 30K Signing Bonus once hired!
What's on Offer
- Great work environment
- Excellent career development opportunities
- Opportunity to make a positive impact
