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Luxury Presence_ _is the fastest-growing digital platform for agents, teams, and brokerages. Their award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents._
We are looking for a Customer Support Specialist to assist our internal support team with technical product and service requests from customers.
This is a dual role but primarily requires Web Builder competency.A Customer Support Specialist's responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities.
To be successful in this role, you should be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets. You should also be familiar with help desk software particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients.
Respond to internal team requests and queries in a timely and accurate way, via Salesforce
- Identify customer needs and help clients and internal teams use specific features of our products
Analyze and report product issues or concerns (for example, by testing different scenarios or replicating user issues)- Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Experience as a technical Customer Support Specialist or similar technical CS role is an advantage
- Experience with using visual production software (Photoshop, Loom, Figma, Canva)
Experience with front-end web development and data (HTML / CSS / JSON)- Experience using help desk software, remote support tools and other online software (Salesforce, Slack, Asana, Hubspot, Google Drive) is a plus
Understanding of how CRM systems work
- Excellent communication and problem-solving skills
Multi-tasking abilities- Patience when handling tough cases, particularly live client websites
College degree, with Information Systems / Technology is preferred
- Familiarity with the real estate industry is a plus
Willing to work remotely on a graveyard shift (Tuesdays to Saturdays, 2:00 AM - 11:00 AM)
- Must have access to own laptop/PC and have reliable internet connection with back up internet (mobile data will do)
Must have at least 1 valid government ID, TIN and a bank account (or be willing to open one if hired)
_Please answer all the custom questions posted with this job post. Applicants who skip the custom questions will be rejected.
_ _If you have previously applied in Luxury Presence and were interviewed but did not qualify, you can re-apply after six (6) months._
Job Types: Full-time, Fresh graduate
Pay: Php23,- 00 - Php28,000.00 per month
Benefits: - Opportunities for promotion
Paid training
Work from home
Schedule: Night shift
Supplemental pay types:
Performance bonus
Application Question(s):- What government IDs do you have List all.
What are the specs of your laptop/PC (processor and memory)
- What is your screen resolution
Are you willing to work from 2:00 AM to 11:00 AM, Tuesdays to Saturdays- Do you have a bank account If yes, which bank
Do you have a Tax Income Number
- If hired, can you start immediately
* Are you willing to take an assessment to gauge your design skills
