Our US Partner is a group practice with qualified therapists who are dedicated to providing their clients with comprehensive and evidence-based psychological care.
As a
Client Support Specialist, you will be more client-facing with emails and phone calls. You must be highly skilled in writing and speaking professionally in English.
This is a
full-time role, on a US shift and on an Onsite (Cebu-based) set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
- Schedule clients within our Simple Practice EHR scheduling platform
- Email clients to get them registered and scheduled with our office
- Create and prep patients electronic charts
- Assist lead entry team on occasion with entering leads into the CRM, Active Campaign
- Assist lead entry team on occasion with reporting as needed
- Assist Office Managers on occasion with ad-hoc tasks as needed
- Update information within the CRM frequently
- Communicate scheduling changes to clinicians via email
QUALIFICATIONS:
- A minimum of 4 years in a client-facing/customer-service role
- Excellent email skills in terms of grammar, spelling, professionalism, and empathy
- Candidate must have superb attention to detail
- Desired, but not required:
- The candidate has 6 months of experience working within Google Drives (G-Suite)
- Candidate has 6 months of experience with Active Campaign or Zoho CRMs (we're migrating to Zoho CRM in 2 months)
WHATS IN IT FOR YOU
- Full-time permanent position
- Competitive compensation package and benefits
- Be part of a dynamic US Team
- 13th-month pay
- Paid Leaves, commutable to cash
- Health insurance with dental coverage, upon regularization
- Personal development and training opportunities
- Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave
- benefit, Solo Parent Leave, Bereavement leave, etc.)
- Employee engagement activities, team outings, sports activities, and events
- (Offer package will be based on level of expertise)
- Follow us on our official social media platforms and be updated with the latest news and
- hirings!
Facebook: https://www.facebook.com/tahchecareers
Linkedin: https://www.linkedin.com/company/tahche-careers
Instagram: https://www.instagram.com/tahchecareers/
TikTok : https://www.tiktok.com/tahche.careers
Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA
Apply now and be part of Tahche!
