Client Support Specialist

Support with Precision, Deliver with Heart: Your Career in Personal Injury Law Awaits!

Be part of a dynamic and dedicated team at the forefront of personal injury law. Here, your evenings are impactful, and your weekends are truly yours. This is your chance to thrive in a role that values your dedication while respecting your work-life balance.

As a Client Support Specialist, you'll provide friendly and professional support to clients, ensuring their needs are met with accuracy and care. You'll handle client communications, maintain essential records, and contribute to a positive client experience within the realm of personal injury law.

• Develop and maintain positive relationships with new and existing clients.
  
• Provide accurate, timely support to client inquiries via phone, email, and text.
  
• Manage administrative tasks such as data entry, calendaring, and document organization.
  
• Assist clients with discovery questionnaires while on the phone.
  
• Verify and update client contact details and ensure data accuracy.
  
• Maintain meticulous records of client interactions in firm databases.
  
• Research and resolve client issues promptly, delivering satisfactory resolutions.
  

Requirements

The Qualifications We Seek

• Possess a high school diploma an associate degree or higher is preferred.
  
• Demonstrate proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
  
• Exhibit fast typing skills with the ability to perform data entry while speaking on the phone simultaneously.
  
• Show strong knowledge of spelling, grammar, and punctuation to process client information accurately, along with the ability to file materials correctly.
  
• Communicate effectively with excellent written and verbal skills.
  
• Maintain strong organizational skills and attention to detail.
  
• Multitask efficiently in a fast-paced, deadline-driven environment.
  
• Provide proven customer support experience or experience in a call center environment, with the ability to answer calls quickly and professionally.
  
• Uphold the highest standards of confidentiality both internally and externally.
  
• Display problem-solving capabilities, handle customer complaints effectively, and exercise independent judgment to resolve issues promptly within established guidelines.
  

Benefits

Exciting Perks Await!

• HMO coverage starting Day 1 for you and a dependent
  
• Competitive compensation package
  
• Prime office locations in Cebu City
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• 20 annual leaves, including 5 convertible to cash
  
• Fun employee engagement activities
  
• Mentorship and exposure to global leaders
  
• Career growth opportunities
  
• A diverse and supportive work environment
  

Championing Legal Justice

Nachawati Law Group is a leading national law firm based in Dallas, Texas, specializing in personal injury, consumer protection, and class action litigation. They are dedicated to representing individuals who have been harmed by negligence, defective products, unsafe conditions, or financial misconduct. With an impressive track record of securing significant settlements and verdicts, Nachawati Law Group stands out for their client-focused approach and personalized legal services. Their team of experienced attorneys is deeply committed to protecting the rights of clients, holding wrongdoers accountable, and ensuring justice is served.

Who Are We

At Emapta, we offer more than just a job - we provide a lifestyle. Experience the perfect work-life balance with our flexible arrangements that empower you to excel both personally and professionally. With a competitive compensation package and a vibrant work culture, your journey with us will be exciting and fulfilling. Broaden your horizons with global opportunities while contributing to meaningful projects.

#EmaptaExperience