About Us:Think Visa is awarded the top 3 immigration law firm in Australia. In the face of Australia's increasingly complex and ever-changing immigration laws, we take pride in keeping ourselves up to date on all the immigration policies and regulations to offer turnkey migration solutions to all our clients.
Due to the rapid growth in our company, we are seeking a highly motivated Client Success Specialist who is ready to take the next step into a company that will provide long-term career growth alongside a fantastic team of Solicitors, Registered Migration Agents, and support staff.
- Main Responsibilities include:
Generate sales leads.
- Managing client inquiries via phone, email, online, or in person.
Provide customer service to clients by identifying and responding appropriately to their needs, providing information on the status of client requests, answering questions about services or products, and communicating with them in a timely manner.- Opens and maintains customer accounts by recording & updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Suitable candidates should have:
Relevant client success experience
- Strong interpersonal and communication skills
Exceptional capacity for building rapport with all stakeholders- Energy and vibrancy with a genuine attitude to succeed.
Proven ability to work in a fast-paced environment that's constantly evolving.
- Intermediate to advanced skills in Microsoft Office. Working knowledge of CRM system software will be an advantage.
Strong attention to detail and a high level of accuracy- Ability to work independently and as part of a team.
Highly organized to plan and manage high volumes of work in a corporate environment.
- Integrate easily and work cooperatively in a busy but fun, social, and welcoming team environment.
Interest in a long-term career with a fast-growing company
Work Setup Requirement:- Processor: Ryzen 5/Intel i5 (or higher)
RAM: 8GB or higher
- At least 25Mbps internet speed
Clear webcam and headset- White or any plain color background (for video meeting purposes)
Job Types: Full-time, Permanent
Pay: Php20,- 00 - Php25,000.00 per month
Benefits: - Work from home
Schedule: Day shift
Experience:
* client success: 1 year (Required)
