Highlights Competitive compensation and benefits packages
Continuous professional development and learning opportunities
Regular engagement activities and events
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Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
We are looking for a _Client Success Manager _to be part of our team.
He/She This position is responsible for building client pipelines, closing deals and growing the commercial business especially for larger accounts from hunting deals to closing.
He/She will also play a critical role in providing assistance and accurate information to the customers through our platform and messaging channels.
He/She will be responsible for answering basic questions related to sales, the product, and other general inquiries.
He/She will assist users in navigating and understanding our product, its features, and the specific plans that the company's on.
He/She shall perform duties and responsibilities including, but not limited to the following:
- To manage and grow existing commercial business:
Manage clients
o Train, onboard, and manage existing account to maximize usage of the company and renew subscriptions
Grow NRR
o Service, upsell and expand key accounts
Delight Customers
o Provide customer voice to team based on user feedback to continuously better serve creators including capturing customer case studies and feedback including creating case studies, client surveys and research
Reporting
o Manage existing Hubspot customer pipeline, upsell opportunities including reporting and analysis
Work alongside Success Global Lead
o To create and execute strategic initiatives to grow active user numbers, encourage account expansion, reduce inactive users, resource clients with tools to upskill in microlearning instructional design
- Support existing client requests
:
Assist users in navigating the app, understanding its features, navigation and troubleshooting any issues.
Assist clients who wish to downgrade from Pro to Starter, or Starter to Free accounts
Respond to customer inquiries, providing concise and accurate information about our products, services, and pricing.
Ensure users have a positive experience and maximize the value of their subscription by helping them make the most of our product.
Liaising with finance team to resolve client payment issues in a timely manner
- Documentation and Reporting:
Use Periscope data to fill out monthly and quarterly Enterprise templated reports for key clients
Assist with tasks related to overuse clients
Bachelor's degree or higher
Minimum 3+ years relevant experience in client success with a clear track record of meeting and exceeding client satisfaction, retention, and growth goals; ideally in SaaS or tech sales. Enterprise sales experience is a plus.
Understanding of account management, performance metrics, and analytics to optimize and automate growth
Excellent verbal/written communication (English language) and strong interpersonal skills
Experience managing large client portfolios
Ability to identify and implement growth opportunities
Proficiency in presenting and training on the product to prospects and clients
Ability to connect with decision-makers on internal teams and at senior leadership levels
Credibility with enterprise, training company, university, SME, and NGO clients
Global mindset and comfortable managing cross-border relationships
Good to have experience with a high growth tech SaaS company
Familiarity with CRM systems or customer support software (especially Hubspot, Asana and Chargebee) is a plus
Amenable to work on a night shift schedule
Willing to work onsite in Tower 1 Rockwell Business Center, Ortigas
Job Type: Full-time
Pay: Up to Php90,
- 00 per month
Benefits: - Company events
Health insuranceSchedule: Monday to Friday
Supplemental Pay:
* 13th month salary
