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AdSpark Inc.

Client Success Manager

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

We are looking for someone with great organizational skills, has a passion for winning, and is client-centric. Ideally having a background working in an Advertising Agency, you are familiar with account management processes as well as working with internal teams.

Duties and Responsibilities

  • Leads efforts to identify, pursue and develop new lines of businesses that will be beneficial to clients various objectives
  • Provides efficient service to assigned client or partner professionally thru:

  1. Handles digital marketing and media campaigns and solutions for a range of clients by communicating regularly with clients
  2. Briefs project teams and monitors their performance against KPIs and targets
  3. Further grows the partnership thru increase in spends, new projects and campaigns, and out of scope services
  4. Understand clients business and marketing challenges to create marketing plans, scope campaigns, manage initiatives and upsell other AdSpark services

  • Timely coordinates and leads meetings between AdSpark and clients, creates and monitors financial (billing forecasts, invoice requests, and others) and status reports and submits them to concerned parties
  • Manages client feedback and inputs, challenges their thinking and enables them to understand more about digital and media, and clearly communicates objectives and challenges
  • Reviews strategic decks, calendars, proposals, media plans, and presentations with other relevant AdSpark business unit based on understanding of client business and issues
  • Write briefs, lead kick-off/download meetings for the project team, and work proactively with clients on feedback/approvals
  • Ensures that set critical deadlines are met by client as well as internal resources
  • Acts as an individual contributor and mentors new and junior members of the team, if needed.
  • Performs other company-related duties or projects that may be assigned from time-to-time

Knowledge, Skills, and Abilities

  • Understanding of the digital landscape
  • Experience in managing accounts and projects
  • Superb communication skills
  • Good organization and negotiation skills
  • Good understanding of both digital and traditional media

Requirements

  • Open to graduates of Bachelor Degrees in Business, Advertising, Communication Arts
  • With at least 2+ years of experience in similar role
  • Creative, media and digital agency experience is a plus
  • Experience working within Corporate Brand guidelines
  • Possesses a deep passion and understanding of digital media, traditional media and brand marketing
  • Experience working with clients to develop and negotiate project scopes and budgets
  • Demonstrate familiarity with marketing concepts and terms and be able to communicate them clearly both in writing and orally
  • Must possess strong interpersonal skills; be able to work independently, multi-task, and meet deadlines with a confident, positive attitude
  • Thorough understanding of emotionally driven creative concepts
  • Proven ability to establish a direction and vision which mobilizes the creative team to meet clearly defined goals
  • Proficient in MS Office applications including Word, Excel, and PowerPoint

More Info

Industry:Other

Function:Advertising Agency

Job Type:Permanent Job

Date Posted: 27/06/2024

Job ID: 83216747

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