Services/Operations ExecutivePrimarily, you will handle and manage the pioneer team of Client Services in the Philippines. As Lead, you will be mainly responsible for operations side handling escalations, handling high volume of calls/issues, attending to priority customers; voice and non-voice
. You will also be in-charge of implementing processes, procedures, training, and reporting to stakeholders.
This account is a luxury brand and excellent customer-service is our utmost priority.
At least 7 years in client services-related work experience in a luxury retail brand/industry/account
- At least 5 years handling operations
Excellent English communication skills -
10/10 English fluency with American, non-neutral accentResiding within or near Metro Manila
- Willing to work following Eastern US timezone
Willing to
work during Philippines weekends and public holidaysJob Type: Full-time
Pay: Php70,
- 00 - Php100,000.00 per month
Benefits: - Health insurance
Life insuranceSchedule: Weekends
Supplemental Pay:
Overtime pay
Application Question(s):- Please send a 1-2 minute voice or video clip and introduce yourself in your best American, non-neutral accent. Kindly send the clip with your name and updated resume via email to [Confidential Information] and only with submitted clip will be accepted for review.
Where are you residing
- How much is your current and expected salary
What is your productivity rate/KPI- How many calls do you attend in a day
Experience:- customer service/client service: 7 years (Required)
Retail Account: 5 years (Required)
