Client Services Manager

The Role:

We are looking for a Customer Services Manager who have demonstrated experience in BPO package solutions implementation, client facing relationship and business development. The position will be based at the Bonifacio Global City in Taguig City, Philippines. The Customer Services Manager will help iOPEX Technologies in developing and driving long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with iOPEX Technologies via maximum adoption of iOPEX Technologies support solutions, quickly identifying support solutions expansion opportunities via high-value relationship with the client.

The ultimate responsibility is both guiding our customer's success and driving recurring revenue

growth. Below you will find othermajor tasksof the Customer Services Manager:

Work successfully with cross-functional teams (Customer Experience, Support & Success

(CESS), Marketing, Sales etc.) around customer success initiatives.

Managing customer lifecycle events such as onboarding, implementation, retention, up-

sell, cross-sell, advocacy, etc.

Act as the voice of the customer by collecting popular feature requests and creating

business reasons to prioritize requests on the product roadmap.

Serve as an escalation point for customer issues and act as the first point of contact to help

team members win difficult deals through white-glove service.

Experience and Skills:

Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma /

Master's Degree, any field.

3+ years leading a team of Customer Success or Account Management professionals

Strategic thinker who can strategize, implement, improve, analyze, and manage both new and

existing ideas and tactics

Great at coaching, inspiring and holding your team accountable for big goals

Detail-oriented, data driven, creative, high-energy leader with the ability to inspire others

Ability to take ownership of anything that comes your way

Prior experience working with SaaS and business platforms like Sales

Excellent Excel and data management skills

What's in it for you

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested Here are ways to reach us:

• Send your CV to[Confidential Information]
• Or you can walk by our office at12th Fl. Six Neo Bldg. 5th corner 26th St. BGC Taguig.We will be accepting managerial applications starting at4PMand continuing throughout the day. Just look forJasmine Galiciaupon arrival.

We have multiple job openings for various positions, you're welcome to bring anyone interested in applying, and feel free to share this opportunity with others.

We hope to see you there and look forward to meeting you soon!