Client Service Manager - Permanent WFH

Company Profile:

Healthstin is an Allied Health Service Provider in Australia.

Our mission is to improve functional capacity to make the most out of each day. From people living with disability, senior populations, return to work rehabilitation and those with chronic and complex conditions.

Visit our website to learn more: https://www.healthstin.com.au/

• Salary: P 25k P 45k (commensurate with skills and experience).

Work from home setup, providing convenience with no need for long commutes.

• This is not a BPO role, and the Client Service Manager will work directly with the management team.

• Day-to-Day tasks

Be responsible for client-facing tasks such as taking phone calls and answering emails for new and existing clients.

• Use best practices from training to sell inbound clients on our services, answer customer queries and book their appointments.

Collect all onboarding information from the client or referrer via phone, social media channels and email.

• Booking clients in for initial consultations and scheduling ongoing appointments.

Navigate clients cancellations and rebooking of appointments.

• Collaborate with the admin team to work with practitioners and clients on collecting all relevant information, including service agreements and updating details.

• Required Qualifications:

Tertiary education and/or Allied Health Qualification or experience is desirable

• Any experience in Australian disability and aged care is desirable

Proficiency with computers and the ability to navigate and learn new applications and practice management software such as Cliniko.

• Competencies:

Customer service focus; demonstrating empathy with outstanding communication and listening skills

• Ability to prioritize work items in order to meet SLAs

Thrives in a dynamic, fast-paced environment while maintaining attention to detail

• Adaptability, flexibility, and excellent organization skills

Identifying opportunities to improve processes

• Excellent written and verbal communication skills (English Language)

Collaborative Team Player who can effectively work independently and with others

Job Type: Full-time

Pay: Php25,

• 00 - Php45,000.00 per month
  
  Benefits:
• Opportunities for promotion

Pay raise

• Work from home

Schedule:

• 8 hour shift

* Monday to Friday
Supplemental pay types:

• Overtime pay

Application Question(s):

• Do you have experience using a timetracker

Experience:

• Client Service: 3 years (Required)

Language:

• English fluently (Preferably Australian English) (Required)

Application Deadline: 07/13/2024
Expected Start Date: 07/01/2024