Main Duties and Responsibilities:Manage both inbound and outbound voice and non-voice customer contacts/reach outs in a timely manner.
Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Please send your 1-2 minute voice clip self introduction to [Confidential Information]- Part of our review is your fluency and accent thus, we will only consider candidates who have submitted the voice clip; otherwise, we'll put your application aside.
Job Type: Full-time
Pay: Php40,
- 00 - Php80,000.00 per month
Benefits: - Work from home
Schedule:
Supplemental Pay:
Application Question(s):
* Please send a 1-2 minute voice or video clip and introduce yourself in your best American, non-neutral accent. Kindly send via email to [HIDDEN TEXT] and only with submitted clip will be accepted for review.
