As a Client Partnership Manager, you'll be instrumental in fostering and maintaining client-XP partnerships that drive growth and innovation within our organization. Your core responsibility is to identify, nurture, and oversee Athena's partnerships with clients. Leveraging your expertise in negotiation, relationship building, and strategic planning, you'll facilitate collaborative opportunities to enhance our market presence and achieve long-term objectives.
Duties & Responsibilities:
- Client and Crisis Management: Understands clients and partnerships well enough to step in during emergencies. Ensures clients are covered even when unforeseen circumstances arise.
- People and Relationship Development: Cultivates lasting relationships, understands clients business and personal strategies to align executive partner capabilities and resources.
- Business Acumen and Strategic Planning: Determines how Athena and their XP can help clients reach their goals while optimizing partnership benefits.
- Negotiation Skills: Prioritizes Athena's business interests and profitability while seeking mutually beneficial outcomes for both Athena and the client.
- Critical Thinking and Problem-Solving: Evaluates different options to make sound judgments for all parties involved.
- Communication Skills: Fosters client engagement and trust through effective communication.
- Conflict Resolution: Resolves conflicts diplomatically, fostering positive outcomes and maintaining productive relationships.
- Leadership: Leads by example, providing guidance, direction, and support to team members, fostering a culture of collaboration and accountability.
- Global Experience: Navigates cultural nuances and manages partnerships on a global scale, supporting clients across countries and time zones.
- Operations and Client Relationship Experience: Combines operational expertise with client relationship management to optimize processes and enhance client satisfaction.
- Performance Management and Accountability: Sets clear goals, tracks metrics, and holds individuals and teams accountable for results.
- Adaptability and Flexibility: Thrives in a fast-paced, evolving environment, adjusting strategies as needed for success.
- Relationship Management: Cultivates relationships with key stakeholders, including XPs and clients, fostering trust and collaboration.
- Support and Development: Provides resources, training, and support for EAs to consistently deliver high-quality services.
Competencies:
- Performance Management: Skill in optimizing operational and relationship-driven performance, establishing objectives, and ensuring accountability.
- Decision-Making: Proficiency in resolving client escalations and utilizing critical thinking to address challenges effectively.
- Communication: Ability to cultivate collaborative relationships and drive project completion through effective coordination.
- Client Relationship Management: Expertise in nurturing long-term client relationships and managing escalations to ensure satisfaction.
- Adaptability: Proficiency in adjusting to change and maintaining operational success through evolving circumstances.
- Punctuality: Ensures responsiveness within shifts, attends critical meetings, and communicates updates in a timely manner.
- Analytical Thinking: Demonstrates analytical skills to oversee performance management, handle escalations, and implement risk mitigation strategies.
Relevant Experiences Required:
- Minimum 2 years of experience interfacing with foreign stakeholders, preferably American.
- Strong coaching skills and a dedication to professional development.
- Minimum 2 years of people management experience.
- Excellent English communication and presentation abilities.
- Proficiency in building skills and growing talent through individualized development plans.
- Skilled in cross-functional stakeholder management and employee performance management.
- Ability to conduct root-cause analysis (RCA) and create action plans based on findings.
- Willingness to work night shifts and rotating schedules.
- Proven track record in partnership management and business development.
- Exceptional negotiation and contract management skills.
- Strong strategic thinking abilities, with a focus on market trends and collaboration opportunities.
Educational and Certification Requirements
- Bachelor's degree in business, marketing, or a related field required.
- Master's degree or MBA is advantageous.
