Discover your 100% YOU with MicroSourcing!
Position: Client Experience Account Manager
Location: Eastwood
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Client Experience Account Manager, you will:
- Oversee the operation of the assigned clients and ensure the quality delivery of the Microsourcing services.
- Become the main point of contact of the client in dealing with all Microsourcing Departments and or services.
- Assist the clients in the setup of their Philippines operation and drive growth in the client operation.
Strategy:
- Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
- Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
Growth and Client Experience:
- Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
- Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
- Work closely with the different departments responsible for the delivery of the services in the site.
Cost and Site Management:
- Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
Health & Safety of our People
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as discussed with the immediate supervisor to meet the ongoing needs of the organization.
What You Need:
Non-negotiables
- With Leadership role in the past particularly in:
- Creating KPIs and control measure points
- Performance management (coaching and mentoring)
- Client Management
Preferred skills/expertise
- Excellent communication skills
- MicroSoft Excel proficiency
- Planning skills
- Performance Management creation
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
