Primary Details
Time Type: Full time
Worker Type: Employee
This role is responsible for managing third parties from initial stage of recovery in motor and property claims to performing collection of complex monies for a broad range of clients (i.e. insurance and commercial) in a proactive and cost effective manner, whilst understanding and delivering on their expectations.
Primary Responsibilities
Contact third parties (individuals and companies) involved in a motor vehicle or property claim with a QBE customer to get their version of events and determine the liable party.
Recognition of significant credit risks and escalation of these matters are critical.
Develop efficient and economic recovery strategies to clients within agreed timeframes
Build and maintain professional relationships with a broad range of clients (i.e. insurance and commercial) to obtain required approvals on recommendations
Deliver customer focused solutions in order to obtain the best outcome for the client in recovering monies
Understand and promote the service offerings of QBE Recoveries including knowing the client you are collecting monies for (i.e. insurance and commercial clients)
Represent the client in a professional and commercial manner with a view of recovering monies and achieving the financial outcomes required
Ensure compliance with QBE policies, procedures and relevant legislations.
Provide feedback on Policy, Process and Procedures in order to promote improvements
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
3 years relevant experience
Preferred Competencies/Skills
Strong communication and negotiation skills
Relationship management skills
Problem solving skills
Ability to priorities workload to meet deadlines and achieve all KPIs
Ability to review a debt and develop a collection strategy using the tools, policies and practices within Austral
Preferred Experience
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Knowledge of Billing and Collections procedures
Preferably with insurance experience
Must have experience supporting a debt collections account for at least a year and or high volume corporate collections experience
Knowledge in Australia road rules and liability decisions
Preferred Knowledge
Knowledge of legal process in debt collection
Strong customer service focus
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
