We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development You've come to the right place.
Why choose Manulife
- Competitive salary package
- HMO on the first day with free dependents
- Retirement benefits
- Merit Increase
- Performance Bonus
- Global network of industry experts
- Extensive training resources
Work Arrangement: HYBRID Work Arrangement amenability and readiness to work onsite during training and from home anytime (dependent on business needs OR current external environment/situation).
Schedule: Night shift
Job Summary
As a
Claims Intake Senior Specialist, you will belong to a specialized team that provides concierge service to a targeted segment of our customers during the claim process. You will ensure and gather all company, legal and regulatory requirements to process claims, while maintaining the highest level of professionalism and customer satisfaction. This role is primarily accountable for assisting customers with initiating a claim, educating them on our claims process, and promoting digital self-service features. This role is primarily accountable for assisting customers with initiating a claim, educating them on our claims process, and promoting digital self-service features.
Have the skills and experience for the job Learn more about it below!
Responsibilities
- Initiate all aspects of the medical claims process
- Review policy information and benefit eligibility criteria to determine if it is the right time to initiate a claim
- Determine appropriate requirements, analyze, and interpret medical claims documentation, policy contract wording and in-force policy documentation to determine whether the submission is valid with the correct benefit amount and beneficiary designation
- Provide topnotch customer experience
- Performing a robust intake process and complete the claim initiation on the customer's behalf
- Addressing medical claims concerns, educating clients about the process to set proper expectations
- Promoting digital options including online registration, virtual assessments, direct deposit, etc.
- Conduct follow-up callouts or communicate via email
- Promote potential wellness opportunities prior to claim
- Capture accurate, complete, and important claims information into record
- Follow strict procedures for privacy and transaction processing
Qualifications
- License: US Registered Nurses
- Education: Bachelor's Degree in Nursing
- Experience: Clinical nursing or claims processing experience is an advantage
- Location: UP Ayalaland Technohub in Quezon City OR Mactan Newtown in Cebu
- Work Arrangement: HYBRID Work Arrangement amenability and readiness to work onsite during training and from home anytime (dependent on business needs OR current external environment/situation).
- Language: Excellent English skills
- Competencies:
- 1. Adaptability quick study; agile and flexible to any situation
- 2. Customer Focus and Building Rapport - Manage customers while demonstrating patience and empathy
- 3. Analytical and Decision-Making skills analyze cases and claims, identify if valid and provide recommendations
- 4. High level of Attention to details
Join our global network of industry experts! Apply today.
Who is MBPS
Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
