Work Setup:Onsite;Location:Sheridan Business Center, Mandaluyong
Work Schedule:TBA
Employment status:Perm/Project-based;Start Date:ASAP
Qualifications:
- Tertiary Qualified or minimum 2-3 years of similar work experience.
- Claims Insurance background (is preferred).
- Good analytical skills and strong attention to detail.
- Demonstrated strong communication skills (written and verbal) and interpersonal skills to be capable of dealing with all levels of company personnel as well as claimants and brokers.
- Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs.
- Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized.
- Sound knowledge of claims administration procedures and related systems.
- Possess strong customer service behavior.
Responsibilities:
- Process claims documents and index to appropriate claims files in the system.
- Responsible for FNOL (First Notice of Loss)/ new claim file creation and registration in the system including policy verification/ upload of policy documents and determination of appropriate coverage.
- Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring the correctness of systems and file records.
- Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring the correctness of systems and file records.
- Manage and assess claims (Fast Track, Within HFC Threshold, and Simple) from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed.
- Prepares and sends written correspondences (e.g. Acknowledgment, Settlement etc.) to brokers, claimants, and others as required.
- Attend to claims inquiries and feedback, maintain positive relationship with all customers, brokers, providers etc. including in-country stakeholders who may be tasked to report/perform presentations on team performance.
- Handles incoming and outbound queries from Customers and/ or Brokers.
- Proactively apply claims policies and procedures including company's policy in relation to fraud, salvage, recovery, cost containment and complaints.
HOW TO APPLY:
Please state your availability, current & expected salaries for processing purposes.
All applications will be treated in the strictest confidentiality.
*Only shortlisted candidates will be contacted
