Chat Support Representative | E-Commerce Account (Non-Voice)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives.

• Comprehensive medical, insurance, or social security coverage.

World-class workspaces.

• Engaging activities and recognition programs.

Strong learning and development plans for your career growth.

• Positive culture for you to #BeMore at work.

Easy to locate area with direct access to public transport.

• Flexible working arrangements.

Be coached and mentored by experts in your field.

• Join a global company, winner of hundreds of industry awards.

• What is your mission

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:

• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty

Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client

• Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

• Who are we looking for

At least High School Graduate

• With at least 3 months phone/voice and 3 months chat experience in a BPO setup

Fluent in English with excellent communication skills, both written and verbal

• Able to solve problems by thinking analytically and creatively

Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues

• Can work in Ortigas, Pasig City

• How to Apply

Online

Source of Application: Job Boards - Indeed

Send us your application through Indeed and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment.

Onsite

Source of Application: Job Boards - Indeed

Send us your application through Indeed and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Job Type: Full-time

Pay: Php22,

• 00 - Php26,000.00 per month
  
  Benefits:
• Company events

Health insurance

• Life insurance

Opportunities for promotion

• Paid training

Schedule:

• Rotational shift

Supplemental pay types:

• 13th month salary

Overtime pay