Responsibilities:- Respond to customer inquiries via phone, email, or chat promptly and professionally.
Assist customers with order placements, tracking, and modifications.- Resolve customer complaints and issues efficiently to ensure satisfaction.
Provide information on products, services, and promotions.
- Collaborate with other team members and departments to ensure a seamless customer experience.
Maintain accurate records of customer interactions and transactions.- Meet or exceed performance metrics and targets.
High School Graduate (Old curriculum) / ALS Graduate or equivalent; college degree preferred.- Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
- Basic computer skills and familiarity with CRM systems.
At least a minimum of 1-month of BPO experience.- Ability to work flexible hours, including evenings, weekends, and holidays.
Competitive salary and performance-based incentives.- Health insurance coverage.
Paid training and development opportunities.
- Opportunities for career advancement within the company.
Supportive and collaborative work environment.
Job Type: Full-time
Pay: Php15,- 00 - Php20,000.00 per month
Benefits: - Flexible schedule
Health insurance
Opportunities for promotion Pay raise
Schedule:
Day shiftSupplemental Pay: Bonus pay
Education:
- Junior High School (Required)
Language:
* English (Required)
