Chat Customer Service Representative

TTEC Customer Care Management Philippines Inc

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Posted 24 days ago
Over 50 applicants

0-5 Years

Metro Manila / NCR, Mandaluyong City

Customer Service

Job Description

Description

As a Chat Customer Service Representative, you will play a vital role in ensuring excellent customer experiences by resolving customer inquiries and technical issues through chat, email, and other non-voice platforms. You'll provide support with empathy, compassion, and professionalism, making a significant difference in customer satisfaction and loyalty.

TTEC is recognized as a certified Great Place to Work in the Philippines, and we offer an environment where purpose, passion, and teamwork drive our success. Be part of a dynamic global team dedicated to delivering high-quality service to our clients and their customers

Responsibilities

Handle incoming customer inquiries through various non-voice channels (e.g., chat, email, social media, and direct messaging).
Resolve technical issues related to mobile, internet, or financial transactions by conducting thorough research and providing accurate information.
Use your product and service knowledge to consult with customers and offer effective solutions.
Maintain accurate records of customer interactions and solutions provided to ensure efficient and personalized service.
Collaborate with team members and escalate complex issues when necessary to ensure timely resolutions.

Skills and Qualifications

Completed Senior High School or at least two years in college.
Open to candidates with customer service experience or fresh graduates looking to start their careers in a telecommunication program.
Excellent written communication skills.
Proficiency in computer navigation and basic troubleshooting.
Ability to multi-task and adapt to different communication channels.
Detail-oriented and strong problem-solving skills.
Willingness to work onsite in Pioneer, Mandaluyong City.

What We Offer

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Join Now for a Chance to Win!

All new hires between September 1 to November 30 will have a chance to win a Samsung Galaxy Z Flip 6.

Education

Bachelors/ Degree

More Info

Role:Customer Service Executive (Non-voice)

Industry:Customer Service

Function:Customer Service/Call Centre/BPO

Job Type:Permanent Job

Skills Required

Customer-service

Active-listening

Time-management

Adaptability

Technical-knowledge

Attention-to-detail

Date Posted: 27/09/2024

Job ID: 94341803

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About Company

TTEC Customer Care Management Philippines Inc

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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