Chat Customer Service Representative

What You'll Be Doing

As a Chat Customer Service Representative, you'll be responsible for connecting with customers through various channels such as chat, email, and other non-voice platforms. Your role involves providing accurate information, addressing inquiries, and resolving issues with empathy, making a real difference in the overall customer experience.

Key Responsibilities

• Answer incoming communications from customers promptly and professionally.
• Connect and resolve customer issues using voice and non-voice platforms.
• Deliver a positive experience by actively listening, demonstrating empathy, and ensuring customer satisfaction.

What You Bring to the Role

• Completed at least 2 years of college or equivalent.
• Minimum 6 months of call center experience or a background in lending/financial services.
• Ability to recognize, apply, and explain product or service knowledge effectively.
• Basic computer skills with proficiency in navigating multiple systems.
• A caring and supportive nature that shines through in all interactions.

What You Can Expect

• Supportive career development and coaching from day one.
• An inclusive culture where giving back to the community is encouraged.
• A global team of curious lifelong learners guided by our company values.
• A healthy benefits package that may include PTO, tuition reimbursement, and health and wellness incentives based on your role.

Join Now for a Chance to Win!

All new hires between September 1 to November 30 will have a chance to win a Samsung Galaxy Z Flip 6.