WHY JOIN OUR TRANSEC TEAM- HMO with dependent, life insurance, & incentives
Permanent hybrid work setup- Great working environment with real work-life balance
Fun & engaging company-sponsored events
Provide a seamless and outstanding customer experience through chat, email, and back office support.
Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.- Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
Bachelor's degree in any field, preferably an IT-related course.
- Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
Work background in using chat and/or email communication is highly preferred.- Prior experience in a technical account is a huge plus.
Knowledge in HTML, CSS, Adobe Photoshop, and/or Canva is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
Tech savvy with strong interest in learning new technology applications.- High attention to detail.
Willing to work on night shift.
Job Types: Full-time, Permanent
Benefits:
Company events Health insurance
Opportunities for promotion Pay raise
- Promotion to permanent employee
Schedule:
Fixed shift Night shift
Supplemental Pay:
Overtime pay
Education:Experience:
Chat Support: 1 year (Preferred)
