A Manager in Change Management who would be responsible for influencing, driving and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an authority who understands Operations and the impact of change, while managing multiple projects simultaneously.
Essential Duties and Responsibilities (Manager):
Overall project/program administration, including planning, instructing, and controlling resources in complex work-scope projects to ensure project goals are met
Facilitate resolution of issues; guide the right resolutions based on operational impact - Lead product implementations with a data driven approach
Deliver work in an iterative model, test and learn or journey team approach - Identify and schedule project deliverables, milestones, and required tasks
Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders
Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group
Develop recommendations on most effective means of delivering project value
Develop meaningful relationships with administration and other business parters from project-impacting functional areas
Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs
Ability to develop and maintain professional relationships with all members of functional teams. instructions manuals, training materials and evaluation processes
Here's what you'll bring to the team:
Innovative - You drive innovation, definition, deliverables planning and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and new ways of getting things done
Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, can push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach
Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems
Debate, Commit, Implement - You start with the brutal facts, debate, decide then empower to execute
Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on
Stay Humble - You display quiet confidence, never arrogance
Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and teammate
Help me grow You share successes and failures with your team intentionally, this helps us all grow and learn rapidly
BA/BS Degree required; Preferably in Business Management or associated field - 3+ years of experience managing complex projects/programs
Background in IT, Operations, or Project Management preferred
Demonstrated effective track record in leading large projects/programs in complex environments
Project or Program management skills with ability to multi-task and manage projects in a cross functional environment
Exceptional problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities
Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding
