We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The Opportunity
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you
What motivates you
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
We Are Looking For Someone With
- Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
- Proactively identifies opportunities for improvement in processes and workflows
- Monitor's areas of persistent difficulty and creates materials to efficiently deal with them Customer obsessed
- Good working and background knowledge of area of practice
- Use and combine knowledge of the discipline and the market to formulate the right approach
- Fit for purpose, though may lack refinement
- Constantly learns from both success and failure
Nice To Haves
- Extensive experience in IT Operations and/or IT Service Management
- At least 5 years of Experience in IT Change and Release Management.
- ITIL v3 Intermediate: Release, Control, and Validate Certified
- Graduated with a BS in Information Systems and/or Computer Science, Engineering, or any related degrees.
- Good Interpersonal skills across multi-functional partners
- Strong and Effective Communication Skills in English.
- Solid Management Skills.
- Knowledgeable with Agile Methodologies
- Familiar with ITSM Tools especially ServiceNow
- Familiar with DevOps tools is good to have (Jenkins, Bitbucket)
On The Job You Will
- Able to achieve most tasks using own judgement
- Can lead smaller groups where required
- Good analytical skills, copes with complex situations through deliberate analysis and planning
Our commitment to you
- Our mission: to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere What are you waiting for Apply today!
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
