The Change Management Lead acts as an agent of change for the organization and will play a key role in ensuring projects and change initiatives are rolled out in a manner that reflects the values of Metrobank to ensure objectives are met on time and on budget by increasing employee adoption and usage.
Change Management Lead will focus on the people side of change, including organizational culture change, along with changes to business processes, systems and technology, job roles and organizational structures. Primary responsibility will be working as part of the Project and Business Units to create and implement change management plans and strategies that maximize employee adoption and usage and minimize resistance.
Specific Duties & Responsibilities
- Apply a structured methodology and lead change management activities
- Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
- Support communication efforts
- Enable the design, development, delivery and management of key communications.
- Assess the change impact
- Conduct impact analysis, assess change readiness, and identify key stakeholders.
- Support training efforts
- Provide input, document requirements, and support the design and delivery of training programs.
Additional responsibilities:
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated and persistent resistance
- Consult and coach project teams
- Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
- Create actionable deliverables for any required Extend plans, such as the Resistance Management Plan
- Support and engage senior leaders
- Coach people managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into the project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
