Change Analyst

Are you a talented technologist who has a passion for innovation, client success, and excellence

Join Nordic and be part of our mission to create a Global Managed Services Capability of passionate technologists focused on healthcare clients. Our goal is to create a leveraged, healthcare-centric delivery model that enables our clients to provide the best care, outcomes, and value to their communities. We provide excellent service to our clients so they can focus on what's best for the patient.

About Us

Nordic is an award-winning global health and technology consulting company that partners with health leaders around the world to create healthier systems, organizations, and people. Together, our global team of more than 3,300 professionals brings decades of experience across our key focus areas of strategic advisory, digital and cloud initiatives, implementation and support, ERP services, and managed services.

As the Change Analyst, you will:

• Develop, implement, and maintain a comprehensive IT Change Management process aligned with ITIL best practices.
• Identify opportunities for process improvement within the change management framework.
• Continuously monitor and improve the IT Change Management process, ensuring accurate documentation, compliance, and tracking.
• Assess and manage risks associated with changes, ensuring compliance with security policies and regulatory requirements.
• Develop risk mitigation strategies and contingency plans for high-impact changes.
• Implement best practices and lessons learned to assess the success of changes and identify areas of improvement.
• Build and maintain strong relationships with business stakeholders to understand their needs and address their concerns.
• Review ITSM tool records and reports to ensure compliance with quality and Service Level Agreements.
• Monitor and enforce change governance processes to ensure compliance and mitigate risks.
• Develop and deliver training programs on change management best practices to IT Staff and business stakeholders.
• Utilize the ITSM platform to automate change request workflows and approvals.
• Submit low-risk, repeatable changes to the CAB for approval as standard changes, maintain the Standard Change Register, and authorize and schedule standard changes.

About you:

• Comprehensive grasp of Service Level Agreements and performance metrics
• 3+ years experience managing change requests to ensure they follow the approved ITIL process customer SOPs.
• Excellent communication and presentation skills, with the ability to effectively convey technical information to non-technical stakeholders.
• Excellent organizational skills with proven ability to successfully manage multiple assignments/priorities, being detail-oriented.
• Experience working in a fast-moving and changing large enterprise IT environment.
• Strong understanding of ITIL framework and best practices.

Experienced Required

• Bachelor's degree in business or IT or related field
• ITIL v3 or ITILv4 Foundation and strong knowledge of ITIL Service Operation
• Minimum 4 years of experience in IT Change Management

The Opportunity

Embrace the opportunity to join our growing team of technologists who share a passion for innovation, client success, and excellence. Unleash your productivity in our recently refurbished office at One Ayala East Tower where convenience meets connectivity with easy transit options, 24/7 dining and retails bliss!

Join us to create a healthier world

If you are looking for a challenging and rewarding career in IT Managed Services supporting healthcare clients, apply now to join us at Nordic. We're on a mission to connect people, data, and technology to create a healthier world. Together, we can make a difference in the lives of millions of people around the world.

Whoever you are, be you

At Nordic our maxim, Be You encourages us to celebrate our authentic selves, include all people, and embrace our differences. The need for healthcare doesn't discriminate and neither do we. At Nordic, we strive to create an environment that makes everyone feel welcome.