Job Highlights- HMO and life insurance coverage on day one.
Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.- Employee Assistance Program and Mental Health Consultations
Fast promotion and endless growth opportunities.
Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Be part of our premium Consumer Electronics account as a Technical Support Agent and earn a monthly salary package of up to 32K! Plus earn up to 30% of your base pay as your monthly performance incentive.
- Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives- Comprehensive medical, insurance, or social security coverage
World-class workspaces
- Engaging activities and recognition programs
Strong learning and development plans for your career growth- Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
- Flexible working arrangements
Be coached and mentored by experts in your field- Join a global company, winner of hundreds of industry awards
You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide post-sales customer service and/or troubleshooting support through email/phone/chat
Educate customers on support options together with the steps being taken to resolve the issue, online tutorials, in-store programs, and help applications built into the programs- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical expertise of the customer
Recognize and adjust support approach to accommodate all levels of customer's experience
- Communicate positively with team members, customers, and other partners
High School Graduate
- Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
Good understanding of consumer electronic products- Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written English communication skills
- Amenable to work rotating shifts
With access to a quiet and secured room and at least a 30 MBPS internet subscription- Can temporarily work from home and onsite in Cebu IT Park, Cebu City
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Job Type: Full-time
Pay: Php24,
- 00 - Php32,000.00 per month
Benefits: - Health insurance
Life insurance
Schedule:Supplemental Pay: Overtime pay
* Performance bonus
