CEBU - Customer Service Concierge

Job Highlights

• 15% monthly performance incentives*
• Attendance bonus
• HMO and life insurance coverage on day one.
• Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
• Fast-track promotions and competitive packages.
• Employee Assistance Program and Mental Health Consultations.
• And many more!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission

AsPlatinum Services Concierge, you will be working on providing the very best service experience to our most loyal and important customers. From booking the services until actual service delivery.

• Create a Peace of mind to our Platinum Guests: deliver great customer service to Blacklane's most important and demanding customers.
• Create a relationship with our guests: being the single point of contact for them and trying to fulfill their needs - nothing is too fancy for us.
• Collaboration with our chauffeurs: make sure that only the best chauffeurs will be assigned to our Platinum guest bookings.
• Stakeholder Management: Collaborate closely with the client as a stakeholder to ensure alignment on priorities and activities.
• Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.
• Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
• Develop and maintain a vast knowledge of Blacklane's products and latest offerings.

Who are we looking for

• Completed at least 2 years in college
• Must have at least 1 year of call center or BPO experience or at least 6 months customer service experience supporting a ride hailing service, reservation, and concierge work or in transportation, travel sectors.
• Exceptional verbal and written communication skills in English with the ability to convey professionalism and warmth. Additional languages are a plus.
• Strong problem-solving abilities, with a knack for finding creative solutions to complex requests.
• Impeccable organizational skills and attention to detail, ensuring no aspect of a client's request is overlooked.
• Ability to work collaboratively in a fast-paced environment, coordinating seamlessly with various teams.
• Tech-savvy with experience using CRM systems and communication tools preferred.
• A passion for luxury experiences and a genuine desire to exceed client expectations.
• Rigorous work attitude, consumer-oriented, responsible, and stress-resistant
• Strong service awareness is a must.
• Can work in IT Park, Cebu City

*Terms and Conditions apply