CDO 2024 - European Bilinguals/ Multilinguals

Microsourcing goes to Cagayan De Oro City! Enjoy flexible work set up with us. Apply today!

.for applicants please ensure that your resume is in PDF format and rename your document into this format : POSITION_LASTNAME_FIRSTNAME

Primary accountabilities, deliverables and duties in the role:
. Pre-sales advice
Help customers register for an account and/or navigate online and process their orders
Confidently and knowledgeably give advice on selecting glasses and lenses
Check product availability for customer orders and provide accurate and up to date alternatives when required
Assist our customers with understanding their prescriptions

. Prescription management
Verification of customer prescriptions to ensure orders are correct

. Customer experience and retention
Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis
Work as part of the customer service team to drive positive company experience results
Communicate professionally in English and Dutch, or English and Italian, or English and German, or English and Spanish with customers about their orders, including any delays or changes in delivery
Passing customer feedback onto the product or marketing team to improve our product and/or website offerings

. Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company
Process customer orders, refunds or returns as per our established processes and procedures
Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations
Maintain thorough and accurate customer service records through Servicecloud
Keep confidential records and financial information private and secure

. Attend regular training (online/in person) to ensure your optical, technical and product knowledge are up to date

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit https://www.microsourcing.com/

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