Casino Client Relations Specialist

GENERAL FUNCTION

A front-line position that interacts, face-to-face or over the telephone, with clients to generate the required mix of volume and amount of bets and clients to attain individual and outlet targets. Also involved in responding to general inquiries regarding the business, as well as ensuring compliance to all gaming rules and regulations.

• DUTIES AND RESPONSIBILITIES

• Bet Placement

• Ensures accurate recording and documentation of all client information and requirements, and ensures confidentiality of the same

Ensures accurate recording and documentation of all betting information

• Receives bet payments from clients and prints and issues Bet Tickets

Records all relevant transactions accurately during their shifts

• Product Endorsement

• Implements marketing programs and activities within respective outlets to ensure product and service awareness and usage

Ensures timely and accurate updating of game details and ensures visibility of the same

• Promotes company products and services to potential clients and encourages trial

• Customer Service

• Responds to general inquiries and issues of clients regarding product and service updates, policies and procedures

Resolves client complaints and complies with standard escalation policies and procedures

• Ensures outlet is compliant with PAGCOR's General Betting Rules and Guidelines

Conducts appropriate face-to-face and telephone etiquette at all times

• Cash Management

• Accurately records all financial transactions during their shift, inclusive of, but not limited to, bet placements, payouts, and fund transfers, as well as client deposits and withdrawals

Accounts for and is accountable for any and all monetary fund and storage locations within the premises, inclusive of, but not limited to the vault, cash box, and petty cash

• Ensures appropriate turnover of accountabilities regarding all financial transactions and documents during their shift to the incoming cashier

Ensures adequate cash levels at all times within their outlet

• Administrative

• Accomplishes all required forms and regular reports relevant to the position in a timely and accurate manner

Ensures general cleanliness and sanitation of outlet premises

• Adheres to all of the company's administrative policies and procedures

Ensures the positive reflection of the company's image through appropriate behavior and demeanor in conducting company business

• Competitor Monitoring

• Consolidates feedback from bettors, onsite and online, that can be used by Megasportsworld in further improving its product and services

• QUALIFICATIONS AND REQUIREMENTS

• Adequate experience in cash handling and reporting

Interest in sports and/or exposure in sports-betting or gambling industry

• Highly trainable in sports betting products and procedures

Solid communication and interpersonal relationship skills

• Good numerical skills

Basic computer skills basic working knowledge of MS Office applications

• PERSONAL ATTRIBUTES

• Well groomed

Pleasant personality

• High personal integrity

Willing to accept shifting schedule

Job Type: Full-time

Pay: Php16,

• 00 - Php19,000.00 per month
  
  Benefits:
• Health insurance

Life insurance
Schedule:

• Shift system

Supplemental Pay:

• 13th month salary

* Performance bonus