Casino Client Relations Specialist

GENERAL FUNCTION

A front-line position that interacts, face-to-face or over the telephone, with clients to generate the required mix of volume and amount of bets and clients to attain individual and outlet targets. Also involved in responding to general inquiries regarding the business, as well as ensuring compliance to all gaming rules and regulations.

• DUTIES AND RESPONSIBILITIES

• Bet Placement

Ensures accurate recording and documentation of all client information and requirements, and ensures confidentiality of the same

• Ensures accurate recording and documentation of all betting information

Receives bet payments from clients and prints and issues Bet Tickets

• Records all relevant transactions accurately during their shifts

• Product Endorsement

Implements marketing programs and activities within respective outlets to ensure product and service awareness and usage

• Ensures timely and accurate updating of game details and ensures visibility of the same

Promotes company products and services to potential clients and encourages trial

• Customer Service

Responds to general inquiries and issues of clients regarding product and service updates, policies and procedures

• Resolves client complaints and complies with standard escalation policies and procedures

Ensures outlet is compliant with PAGCOR's General Betting Rules and Guidelines

• Conducts appropriate face-to-face and telephone etiquette at all times

• Cash Management

Accurately records all financial transactions during their shift, inclusive of, but not limited to, bet placements, payouts, and fund transfers, as well as client deposits and withdrawals

• Accounts for and is accountable for any and all monetary fund and storage locations within the premises, inclusive of, but not limited to the vault, cash box, and petty cash

Ensures appropriate turnover of accountabilities regarding all financial transactions and documents during their shift to the incoming cashier

• Ensures adequate cash levels at all times within their outlet

• Administrative

Accomplishes all required forms and regular reports relevant to the position in a timely and accurate manner

• Ensures general cleanliness and sanitation of outlet premises

Adheres to all of the company's administrative policies and procedures

• Ensures the positive reflection of the company's image through appropriate behavior and demeanor in conducting company business

• Competitor Monitoring

Consolidates feedback from bettors, onsite and online, that can be used by Megasportsworld in further improving its product and services

• QUALIFICATIONS AND REQUIREMENTS

Adequate experience in cash handling and reporting

• Interest in sports and/or exposure in sports-betting or gambling industry

Highly trainable in sports betting products and procedures

• Solid communication and interpersonal relationship skills

Good numerical skills

• Basic computer skills basic working knowledge of MS Office applications

• PERSONAL ATTRIBUTES

Well groomed

• Pleasant personality

High personal integrity

• Willing to accept shifting schedule

Job Type: Full-time

Pay: Php16,

• 00 - Php19,000.00 per month
  
  Schedule:
• Shift system

Supplemental pay types:

• 13th month salary

Overtime pay
* Performance bonus