Cash Collections Specialist - Suspensions/Terminations Processor

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

In this role, you will report directly to the Cash Collections Global Volume Customers (CC GVC) Director and closely collaborate with the regional CC Volume and Strategic leadership teams and SPOCs.

What you will do:

• Process and document all suspensions/terminations due to non-payment related cases
• E2E suspension and termination due to non-payment for all global customers (including strategic customers) and including triggering of MARs/CRFs
• Engage with the team SPOC/lead to align on suspension/termination activities.
• Help optimize the suspension and termination for non-payment process working with CC GVC process automation SPOC, relevant stakeholders and CPIT colleagues.
• Other related duties as assigned

What you will bring:

- proactive, agile, structured, and solution-oriented approach

- adaptability to change and unknown and a positive attitude

- team player

- excellent communication skills and attention to detail

- excellent knowledge of ISP, CRM, CMS and other SAP tools is a plus

Meet your team:

Global Volume Cash Collections (GVC CC) team, consisting of over 70 colleagues, is responsible for collecting receivables coming from the global volume segment. The focus is reduction of the % of the invoices overdue & Days Sales Outstanding (DSO), and improvement of the Cash Flow by driving timely settlement from customers using standardized processes and tools. We maintain a strong focus on customer experience and, to do this, we engage with other relevant teams and stakeholders within the company to resolve disputes and inform about necessary impairments.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411032 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.