Job Summary
The position is primarily responsible for the analysis and processing of customers fraud related disputes.
Responsibilities:
- Ensures that fraud dispositions are in accordance with the existing Fraud Operating Guidelines.
- Ensures temporary credit/adjustment of disputed transactions under investigation to avoid customers complaints.
- Coordinate with internal and external parties to gather vital information in relation to fraud cases being investigated.
- Ensures that internal (CRMG, Audit) and external (Card Brand/Associations, Regulatory Bodies) fraud policies and risk management requirements complied and adhered to.
- Observe timeliness in responding to regulatory endorsements specifically on customer complaints and ensure that they are attended to within the agreed resolution period.
Qualifications
- Must be a bachelor's degree holder.
- At least 2 years of experience handling Fraud Cases in credit card business or any financial institution.
- Willing to work on site and be assigned in Ortigas.
