Campus Workplace Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transforming to the Workplace Team of the future

Facilities Operations

• Manage & oversee campus services (Soft & Hard) as part of the scope delivered

• Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.

• Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.

• Review operational SOP's & propose / make changes as part f continuous improvement

• Manage minor projects / Churn in the office

• Able to liaise with any local / government agencies as part of operations

• Able to liaise with Landlord on lease management and contractual services delivered

• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Human Experience

• Deliver the account's Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus

• Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

• Ensure the account's HX program initiatives are measurable and tangible to the workplace

• Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Technology

• Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

• Adopt the account's new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications

Client Engagement

• Create a fun and impactful client engagement strategy

• Engage with all guests, employees, and key stakeholders

• Imbed in the FM team a culture of empowerment, engagement, and fulfilment

• Work with relevant parties on space management through data analytics

• Develop client support/feedback initiatives e.g. FAQ

• Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services

• Ensure effective communications and reporting to clients on operation matters and Workplace Experience

• Evaluate service response time and analyse occupants service request trends and suggestions

• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.

• Liaise with JLL team and client on soft service delivery

• Share regular event and celebrations content through client's internal monitors, blog posts, newsletters, and other communication channels.

• Create, manage JLL profile within the client account

• Adopt innovative communication strategies

• Champion monthly meetings with stakeholders to enhance relationships

Team Management

• Team player, motivational leader, work across business unit to establish a collaborative environment.

• Identify area of development for his /her staff

• Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA.

• Actively encourage an environment that drive teamwork, co-operation & performance excellence

• Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

• Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

• Ensure the monthly performance report is generated to meet SLA standards.

• Review monthly financial reports including the preparation of accruals and variance analysis

Any other tasks not stated here that are consistent and in line with the role of Campus Workplace Manager.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.