You Lead the Way. We've Got Your Back.
#8th in Great Place to Work's Best Workplaces List in the Philippines for 2023
#6th in Great Place to Work's Best Workplaces List in the Philippines for IT-BPM for 2023
#8th in Fortune Magazine's 2023 World's Most Admired Companies
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
About Technology
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills relevant, we give you dedicated time to invest in your professional development.
Role Specific Information
What type of work can you expect
- Provide technical assistance (remote and onsite), document diagnostic information, troubleshooting, incident analysis and resolution.
- Investigation and resolution of issues and may also include monitoring for high priority incident tickets.
- Providing education to users by using knowledge base and/or training materials.
- Close collaboration and act as hands and feet support for other Technology support team, such as Network, Firewall, IT Security, Workstation Services, Video End Point support, etc.
- Provisioning of end user computing asset for new hires, refresh, break-fix, and support services.
- Video End Point support for meeting room, conference room, and town hall area
- End user computing lifecycle management
- Project support for Manila site office
- Other ad hoc duties as assigned by the immediate leader
Skills / Experience
- Working knowledge of deploying and supporting Windows machines
- With good understanding of Incident, request fulfilment, and problem management.
- Knowledge of Windows 10, Office 365, MS Outlook, MS OneDrive, & MS SharePoint
- Can support MAC OS, JAMF, and applications
- Some knowledge in supporting mobile devices - OS (IOS & Android) and application (Okta)
- Some knowledge in MS Active Directory, MS SCCM, Desktop Imaging Management, Citrix, Genesys, Desktop Bridge
- Knowledge in using ticketing tools, preferably ServiceNow
Qualifications
Requirements/Qualifications
- Must be currently enrolled in a Bachelor's degree program in Computer Science, Computer Engineering, or other technical discipline
- Must be amenable to start internship in September 2024
- Basic troubleshooting of Windows
- Basic understanding of Windows network protocol including DNS, DHCP, LDAP, and Kerberos
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Additional Details:
- Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
- Workplace Flexibility: Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 
