Customer Service Associate Responsibilities:- Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.- Processing and logging incoming calls into the CRM system.
Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.- Providing outstanding customer service.
Updating customer information as required.
- Maintaining confidentiality of information.
Performing other duties as the need arises.
- Customer Service Associate Requirements:
High school diploma, GED, or suitable equivalent.- 1+ years of customer service experience, preferably in a related field.
Successful completion of provided training.
- Proficient computer skills.
Experience with CRM preferred.- Proficient with MS Office suites.
Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
Strong people skills.- Ability to sit at a desk for extended periods.
Job Type: Full-time
Pay: Php19,- 00 - Php24,000.00 per month
Benefits: - Additional leave
Company Christmas gift
Flexible schedule Health insurance
Opportunities for promotion Promotion to permanent employee
Schedule:
Afternoon shift Early shift
Monday to Friday Shift system
Supplemental Pay:
Bonus pay Yearly bonus
