This is a remote position.
Founded in 2017, REPS & Co. is a future leader in the entertainment industry specializing in ticketing for live events. Our founders and key staff are industry veterans with fresh ideas for the ticketing industry. We provide tickets to many events and shows across the nation including music, sports and theatrical performances. We pride ourselves in offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans.
We are excited to add a Hard Ticket Buyer Support Staff - PH to our team!.This position will be responsible for handling concerns and queries of Buyers who are purchasing hard tickets to box offices of nearby venues, recommending resolutions, and resolving issues in a timely manner.
The ideal candidate will be responsible to:
Maintaining a positive, empathetic, and professional attitude toward Buyers at all times.
Responding promptly to Buyer inquiries.
Assist Box Office Ticket Buyers with their concerns and questions, and ensure to provide professional Buyer support.
Communicating with Buyers through various channels.
Acknowledging and resolving Buyer concerns.
Escalate concerns across a number of communication channels.
Follow up with Buyers to ensure that their issues are resolved.
Conduct orientation and provide knowledge regarding the program
Keep records of Buyer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Perform all other duties as required.
Qualifications:
Familiarity with Airtable
Knowledge with Zoho One
Knowledge with Google Workspace/G-Suite
Experience in Human Resources/People Management is a plus
Data Entry experience is an advantage
Experience as a Customer Support Specialist or similar Customer Support role.
Experience in Training is an advantage
Must be willing to work Pacific time.
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Familiarity with Airtable Knowledge with Zoho One Knowledge with Google Workspace/G-Suite Experience in Human Resources/People Management is a plus Data Entry experience is an advantage Experience as a Customer Support Specialist or similar Customer Support role. Experience in Training is an advantage Must be willing to work Pacific time. Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities
