Do you want to work in a collaborative, international environment whether in person or remotely Are you experienced and/or passionate about providing top-quality customer service Do you enjoy interacting with people who care about their work and each other If the answer is yes, we should talk.
Many of the world's best known and biggest companies and governments around the globe rely on CWT to keep their people connected anywhere, anytime, anyhow by providing an efficient, safe, and secure business travel experience across six continents. As a business travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during and after their business trips.
Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global community. Our people first ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here which explains the long careers of so many of our colleagues.
Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.
Your mission, should you choose to accept it
As a
Business Travel Counselor, you will be responsible for providing exceptional travel advisory and booking services to our top clients. You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients needs and expectations.
Main Responsibilities- Client Consultation and Advisory:
- Conduct thorough consultations with clients to understand their travel preferences, needs, and objectives.
- Provide expert advice on destinations, itineraries, and travel options to create memorable and tailored travel experiences.
- Recommend and arrange accommodations, transportation, and activities based on client requirements.
- Booking and Reservations:
- Utilize booking systems and software to make reservations for flights, hotels, rental cars, tours, and other travel services.
- Ensure accuracy in booking details and promptly confirm reservations with clients.
- Monitor and manage booking changes, cancellations, and re-accommodations as needed.
- Travel Documentation and Compliance:
- Assist clients in obtaining necessary travel documents such as visas, passports, and travel insurance.
- Stay up-to-date with travel regulations, safety guidelines, and health advisories to provide informed recommendations to clients.
- Customer Service:
- Deliver exceptional customer service throughout the entire travel process, from booking to post-trip follow-up.
- Address and resolve any client inquiries, issues, or concerns promptly and professionally.
Qualifications
The experience and attributes we're looking for in new team members include:
- 2 or more years experience working as a Travel Consultant (or 5 years in other customer service industry)
- Advanced knowledge of GDS (Sabre or Amadeus)
- A genuine passion for high-quality customer service we care about our customers and it's important to us that you do too
- Good verbal and written communication skills
- Strong teamworking skills
- A positive, can do attitude
- Willingness to learn and grow!
