Business Transformation Lead

The Process Improvement Specialist plays a crucial role in enhancing an organization's efficiency and productivity. Here are the key responsibilities associated with this role:

• Process Documentation and Mapping:

Maintain the Aspen Scope Heat Map.

• Validate Aspen scope versus Business Units (BU).

Plan and execute the transition of work from BU to Aspen.

• Create a RACI matrix (Responsible, Accountable, Consulted, Informed) for current and future in-scope processes related to Aspen.

Process Improvement and Redesign:

• Identify opportunities for automation, policy changes, and process redesign.

Collaborate with BU, CIT, Aspen SME, and other stakeholders to complete process improvement projects.

• Manage process improvement initiatives using project management or Agile methodologies.

Document improved processes with the help of Aspen SMEs.

Process Controls: Establish control points within processes.

• Document testing scenarios for these control points.

Conduct internal controls testing.

• Publish an internal controls scorecard.

Ensure compliance with internal controls and collaborate with audit teams.

• Scorecard, Metrics, and SLAs:

Measure and publish scorecards and Service Level Agreements (SLAs).

• Review SLAs and metrics regularly to identify areas for improvement.

Use trends from scorecards and SLAs to enhance processes.

• Incident Management and Root Cause Analyses (RCAs):

Set up an incident management process (based on ITIL) and an incident reporting matrix.

• Ensure Incident Reports (IRs) and RCAs are in place for incidents.

Monitor action items and document process changes.

• Portfolio Management:

Determine required headcount based on time-motion studies.

• Track productivity savings resulting from automation and process improvements.

Establish a roadmap for world-class productivity targets.

• Change Management:

Review additional scope for Aspen.

• Determine necessary headcount for changes or new scope.

Ensure service agreements are in place.

• Monitor changes through a change management system.

User Acceptance Testing (UAT):

• Provide feedback on UAT scenarios as needed.

Training:

• Offer input to Subject Matter Experts (SMEs) on training processes.

• Qualifications & Experience:

4 to 8 years of experience in Operations or Shared Services.

• Graduation in Industrial Engineering or a related field.

Familiarity with Lean Methodology and process governance.

Job Type: Full-time

Pay: From Php65,

• 00 per month
  
  Schedule:
• Day shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Required)

Experience:

• Operations and/or Shared Services: 5 years (Required)

* Process Governance: 5 years (Required)