The Role
Client Focus
Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes.
Ensure adherence to identified service level standards and metrics
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Teamwork
Follow the defined processes in HR Services
Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects
Identify the potential for better team efficiencies and collaborate with the leader on their implementation
Integrity
Responsible for keeping employee data accuracy and privacy
Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS
Respect
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value added services for the internal customer
Excellence
Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing
The Requirements
Bachelor's Degree or equivalent in human resources, business or related field preferred
Strong written and verbal communication skills.
Ability to plan and prioritise workload.
Ability to use own initiative but work under instruction as required.
Ability to work as part of a team and alone with a can do attitude.
Maintain good working relationships with colleagues across HR.
Ability to provide a high standards of customer care.
Methodical and organised approach.
Quick Learner and self-motivated.
Flexible and Adaptable to Changes.
Working knowledge of Excel and Word will be preferred.
Willing to be assigned on rotating shift.
WTW is an Equal Opportunity Employer
