Position Summary
Provide support and recommendations for technical and commercial concerns to the sales team, customer service team, and JJ-Lapp customers to improve the chances of winning, increase profit, and meet the required service level. The role also requires coordination with the supplier or factory for the product technical specifications and price of the inquiries received by the organization to provide the best solution.
Responsibilities
- Knowledgeable with the product range offered by JJ-LAPP (Lapp and non-Lapp products) to provide support to the sales team and its customers.
- Prepares and submits the quotation for the JJ-Lapp customers within the service level agreement and accurately to achieve the target profit.
- Coordinates with suppliers (Lapp and non-Lapp products) the specifications, technical datasheets, price, and delivery lead time to formulate a competitive offer.
- To update the status of quotations on the system to help the Sales Team determine the open opportunities for the company.
- Collaborate with the sales team to understand customer requirements and recommend the necessary support and solution to convert the inquiry into a sales order.
- Coordinates with the customer service team to ensure that the purchase orders received are accurate and within the pricing guidelines.
- Monitor and analyze the products and prices of competitors in the market to improve the strategy of JJ-Lapp in order to increase its competitiveness in the market.
- Monitor the factors affecting the cost of JJ-Lapp products (Lapp and non-Lapp products), such as the foreign exchange rate, freight cost, duty and brokerage, and copper rate, to determine their impact on product pricing.
Qualifications
- Minimum diploma/degree qualification (technical course or bachelor's degree)
- Good communication (spoken and written) and collaboration skills
- Proficiency in mathematical analysis and cost computation.
- Computer literate, proficient in MS Office applications
- Must know using SAP-ERP and C4C tools.
- Minimum 1 year of working experience preferably related to engineering such as Industrial and Building Automation and Renewable energy.
