Business Support Coordinator

JOB SUMMARY:

The Business Support Coordinator provides support to the operations team ensuring that information flows effectively and that resources are employed efficiently throughout the business. He/she provides advanced administrative support to the team, coordinates with clients for service delivery needs.

• DUTIES AND RESPONSIBILITIES:

Provides administrative support in document management, documentation, encoding, warehousing, coordination and general office administration

• Responsible for coordinating service requests and ensuring client satisfaction

Responds to customer calls, inquiries and complaints regarding business and service requests based on standard operating procedures and/or on advice from the Operations team

• Calls every new client to welcome them and to confirm service schedules before processing

Contacts all clients within 3 days following a feedback, complaint or service request to check their satisfaction with the service provided

• Organizes and prioritizes large volumes of information and service requests o Sends service notification emails to clients

Immediately attends to any problem or complaints of internal clients

• Creates and submits accurate, organized and on-time service reports

Participates in weekly team meetings to update, plan and strategize

• Maintains a constant professional working relationship with all the client's personnel

• QUALIFICATIONS:

Candidate must possess a Bachelor's/College Degree

• Fresh Graduates are also welcome to apply

At least 1-3 years work experience in Operations Support, Administrative function or similar

• Experience in Integrated Pest Management an advantage

Ability to adapt to the work environment of Professional Cleaning, Pest Management and Environmental Solutions

• Proficient in Google applications

Proficient in MS Office Suite (Excel, Word and PowerPoint)

• Working knowledge in administrative work, reports creation and basic data analysis

Must be able to work long hours and work shifting schedules, which may include work during holidays

Job Types: Full-time, Permanent

Pay: Php17,

• 00 - Php19,000.00 per month
  
  Benefits:
• Company events

Employee discount

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee
Schedule:

• Day shift

Monday to Friday
Supplemental Pay:

• 13th month salary

* Overtime pay

Expected Start Date: 08/14/2024