Service Delivery
- Actively support an environment of teamwork, co-operation, performance excellence, and personal success.
- Conduct daily walkthroughs to ensure a clean and organized office.
- Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
- Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
- Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
- Assist in the procurement of vendors and services as required.
- Coordinate the delivery of site amenities which may include: room booking reservation, food services, mailroom, transportation, support moves as required and act as the site key point of contact.
- Provide coordination and support events, meeting and conference facilities as required.
- Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.
- Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.
- Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
Client Relationship Management
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service, as reflected by client feedback.
- Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Finance Management / Cost Control / Profitability
- Operational reporting, budgeting, financial systems and purchasing.
- Identify and respond to any financial or budgeting related issues.
- Ensure prompt and accurate management of purchase/work orders in finance systems.
- Manage payments to vendors where applicable, using available systems, complying with relevant policies.
- Seek ways to constantly reduce costs and improve operational standards.
Procurement Officer Duties
- Create and maintain relationships with vendors/suppliers
- Estimate and establish budgets for purchases
- Make professional decisions in a fast-paced environment
- Review all vendors and suppliers performance management
- Maintain purchase records and other important data
- Request for quotations, Negotiate pricing and review supply contracts
- Develop plans for purchasing services, and supplies
- Ensure that the products and supplies meet quality standards
- Work with FM team members to complete duties as needed
- Maintain and update a list of suppliers
