JOB OVERVIEW:
The Business Process Improvement Specialist is responsible for leading continuous improvement initiatives across both Plant and Shared Services processes. The role focuses on optimizing performance and increasing organizational efficiency through process analysis, enhancement, and collaboration with various teams.
MAJOR PROCESSES:
- Business planning
- Business process improvement
DUTIES AND RESPONSIBILITIES:
- Lead Improvement Programs: Identify, analyze, and prioritize existing processes for enhancement to drive efficiency and performance improvements across the organization. This also involves leading the innovation conferences and/or contests that drive the development of continuous improvement and innovation culture.
- Collaborate with HR and L&D Teams: Work closely with the HR-OD (Human Resources-Organizational Development) and Learning & Development teams to identify skill and knowledge gaps related to continuous improvement and innovation.
- Training Programs: Partner with HR and L&D to design and implement training programs, workshops, and coaching sessions aimed at addressing identified gaps and fostering a culture of continuous improvement.
- Coordinate Improvement Opportunities: Play a key role in identifying and prioritizing opportunities for process improvement across the organization. Ensure these opportunities are aligned with strategic goals.
- Monitor and Evaluate Impact: Track the implementation and outcomes of improvement initiatives, ensuring they deliver the intended results and provide recommendations for further enhancements.
- Support TQM and L&D Initiatives: Assist the Head of Total Quality Management (TQM) and Learning & Development in designing and executing programs that promote a culture of continuous improvement.
- Facilitate Cross-Functional Collaboration: Work with cross-functional teams to implement best practices, streamline operations, and support ongoing improvement efforts.
QUALIFICATIONS:
EDUCATION:
- Holds a Bachelor's Degree in Science, Engineering, Statistics, Management or Finance course;
- Training or certification in Lean or Lean Six Sigma is preferred;
- Training or certification in Project Management is desirable;
EXPERIENCE:
- Ability to manage multiple projects and prioritize tasks effectively: Experience in managing a project (product development, process improvement, service or software deployment, supply chain development, marketing study, etc) is required.
- Strong analytical skills with the ability to identify inefficiencies and recommend solutions: Experience in business process improvement, Lean Six Sigma, or similar methodologies is required.
- Excellent communication and collaboration skills: Experience in presenting to cross-functional teams or management is required
- Experience in conducting or facilitating adult training or workshops is preferred
- Experience in training program development and implementation is a plus.
- Experience implementing a continuous improvement project is preferred.
- Experience in a power generation O&M or support function is desirable
SKILLS:
- Excel / GoogleSheets (proficiency is required);
- Presentation software such as Powerpoint, Canva, GSlides or Keynote (proficiency is required)
- Understand and interpret P&L (basic is required)
- Data Analysis (basics required; advanced could be developed on the job)
- Project management (basic is required)
- Facilitation of meetings, workshops, training (basic is required; further development on the job)
- Power Apps / Power Automate /RPA (could be developed on the job)
- Some experience in coding/programming (could be developed on the job)
