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Call Center
Primary Responsibilities:
>Create, control and improve end-to-end business processes
> Lead process design and project implementation teams in process improvement activities
> Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement
> Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs
> Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Diploma, Bachelors/ Degree
Role:Process/Work Flow Analyst
Industry:Call Center
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 20/11/2024
Job ID: 100895611
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